Refund policy

Vi har 30 dagers returbetingelser, noe som betyr at du har 30 dager etter mottak av varen til å be om en retur.

For å være kvalifisert for en retur må varen være i samme tilstand som da du mottok den, ubrukt, med tagger og i originalemballasjen. Du må også ha kvitteringen eller et kjøpsbevis.

For å starte en retur kan du kontakte oss på reset@johnsenssuccessempire.com. Vær oppmerksom på at returer må sendes til oppgitt adresse.

Hvis returen aksepteres, sender vi en fraktetikett for retur samt veiledning om hvordan og hvor du sender pakken. Varer som sendes tilbake til oss uten at en retur forespørres først, blir ikke akseptert.

Du kan når som helst kontakte oss for spørsmål om retur på reset@johnsenssuccessempire.com.


Skader og problemer
Inspiser bestillingen ved mottak og kontakt oss umiddelbart hvis varen er defekt, skadet eller hvis du har mottatt feil vare, slik at vi kan evaluere problemet og rette det opp.


Unntak / varer som ikke kan returneres
Visse varetyper kan ikke returneres, for eksempel bedervelige varer (som mat, blomster eller planter), egendefinerte produkter (som spesialbestillinger eller personlig tilpassede varer) og varer for personlig pleie (for eksempel skjønnhetsprodukter). Vi godtar heller ikke returer for farlige materialer, brannfarlige væsker eller gasser. Du kan ta kontakt hvis du har spørsmål eller bekymringer om en bestemt vare.

Vi kan dessverre ikke godta returer for salgsvarer eller gavekort.


Bytte
Den raskeste måten å sikre at du får det du vil ha, er å returnere varen du har, og, når returen aksepteres, utføre et atskilt kjøpt for den nye varen.


14 dagers nedkjølingsperiode i EU
Til tross for det ovenfor, hvis varen sendes til EU, har du retten til å kansellere eller returnere bestillingen innen 14 dager, uansett grunn og uten begrunnelse. Som ovenfor må varen være i samme tilstand som du mottok den, ubrukt, med tagger og i originalemballasjen. Du må også ha kvitteringen eller et kjøpsbevis.


Refusjoner
Vi varsler deg når vi har mottatt og inspisert returen din, og forteller deg hvorvidt refusjonen ble godkjent. Hvis den er godkjent, blir du automatisk refundert på den opprinnelige betalingsmåten innen 10 virkedager. Husk at det også kan ta litt tid før banken eller kredittkortselskapet behandler og legger ut refusjonen.
Hvis det har gått mer enn 15 virkedager siden vi har godkjent returen, kan du kontakte oss på reset@johnsenssuccessempire.com.

 

Last updated: February 11, 2026

RETURN PERIOD You have 30 days from receiving your order to request a return. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

HOW TO INITIATE A RETURN

  1. Contact us first
    • You must contact us at [your email address] before sending any products back
  2. Include your order number and reason for return
  3. Wait for our approval and return instructions
  4. Return address will be provided upon approved return
  5. Do not send products back without prior approval

RETURN SHIPPING COSTS

  • Customer pays return shipping unless the product is defective, damaged, or incorrect
  • We recommend using tracked shipping for returns
  • We are not responsible for items lost during return shipment
  • Keep your return shipping receipt until the return is processed

PRODUCTS THAT CANNOT BE RETURNED The following items cannot be returned:

  • Products that have been used or damaged by the customer
  • Products without original packaging
  • Products marked as final sale
  • Hygiene products that have been opened

REFUND PROCESS

  1. We inspect the returned product within 5-10 business days of receipt
  2. If approved, refund will be processed to your original payment method
  3. Refund does not include original shipping costs (unless product was defective/incorrect)
  4. It may take 5-10 business days for the refund to appear in your account

DEFECTIVE OR INCORRECT PRODUCTS If you received a defective, damaged, or incorrect product:

  • Contact us within 48 hours of delivery with photos
  • We will cover return shipping costs
  • You will receive a full refund including original shipping costs, or a replacement product

EXCHANGES We do not offer direct exchanges. If you want a different product:

  1. Return the original product following the process above
  2. Place a new order for the desired product

PARTIAL REFUNDS In some cases, only partial refunds may be granted:

  • Products with obvious signs of use
  • Products returned more than 30 days after delivery
  • Products not in original condition or missing parts

LATE OR MISSING REFUNDS If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, contact us at [your email address]

IMPORTANT NOTES FOR INTERNATIONAL ORDERS

  • Products are shipped from international suppliers
  • Return shipping to our return address may be expensive
  • You are responsible for any customs fees incurred during return shipping
  • We cannot refund customs or import fees paid on the original order

CANCELLATIONS

  • You can cancel your order within 24 hours of purchase for a full refund
  • After 24 hours, if the order has been shipped, standard return policy applies
  • Contact us immediately at [your email address] to request cancellation

DAMAGED DURING SHIPPING If your package arrives damaged:

  • Take photos of the packaging and product immediately
  • Contact us within 48 hours at [your email address]
  • Do not discard the packaging until the claim is resolved
  • We will work with you to resolve the issue

CUSTOMER RESPONSIBILITY By making a purchase, you acknowledge that:

  • You have read and understood this return policy
  • You accept the 30-day return period
  • You understand that return shipping costs are your responsibility (unless product is defective)
  • You must contact us before returning any products

CONTACT US For questions about returns or refunds, contact us at:

  • Email: contact@johnsenssuccessempire.com
  • Always include your order number in your inquiry

YOUR RIGHTS This policy does not affect your statutory rights under Norwegian consumer protection laws.